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© 2017 Pure Elements Co | Natural Body Care. All Rights Reserved

FAQ

For the Holidays

Stay tuned for special sales & new holiday scented candles! 

 

 

Have a special event you want Pure Elements Co to be a part of?

We do wedding favors, baby showers, corporate events, and more. We can even create gift baskets with a variety of our candles. Contact us to set up personalized orders!

How long can I expect your products to last?
Our products are all natural, which unfortunately means they don't have as long of a shelf life as many mass-produced and chemical-filled products. We do add vitamin E and natural preservative to our formulas to help prolong freshness and stability, but please try to completely use your products within 9-12 months of opening to experience the ingredients and aromas at their finest and to achieve the most effective results. The more consistent you are with applying your oils daily, the better your results will be. 

How do I place an order?

To place a regular order, just add the items you want to purchase to your shopping cart and proceed to check out. If you plan to make a special order, please contact us so we can assist you with placing your order.

 

 

Do you provide International delivery?

Yes we do shipping products internationally!

 

 

What are your delivery options?

We offer ground shipping via USPS to all customers within USA. We offer International shipping via USPS as well.
Orders with in-stock items only, are typically shipped same week if order is placed before 5pm EST. Shipping may be slightly delayed on US holidays.

 

 

How do I track my order?

As soon as your order has been shipped, you will be sent a tracking number via email.

 

 

Payment & Shipping

Through the website, we offer easy payment options. The shipping costs are not included in the price of the product, and are determined by shipping location. Currently, we are shipping anywhere in the U.S. and Internationally.

 

 

What is your return policy?

We are fully committed to your satisfaction with every purchase. We consistently produce products in accordance with our mission and believe strongly in the quality of our products. Please see more details on our return/refund policy here.

ALL SALES ARE FINAL to protect the intergrity of our products. By placing your order you agree to this shipping and no return policy.